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NEW: Protection Against Carding Attacks on Payment Pages
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Doubleknot has enabled a new security feature to protect your organization against carding attacks. In a carding attack, the attacker attempts to authorize stolen credit card numbers by automatically submitting the credentials for payment, usually for a small amount. If a transaction is completed, the attackers know that they have a credit card number and associated information that works.
To protect our customers, Doubleknot monitors transactions to identify possible carding attacks. When any suspicious activity is identified, the payment page will automatically display a Captcha that requires the person submitting the credit card to identify all photographs in a set that display similar characteristics.
Because this task can only be completed by a human, the carding attack is interrupted and the attackers can no longer automate the entry of credentials. After the attack ends, the Captcha will no longer be displayed on the payment page.
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BEST PRACTICE: Get Ready Now for Year-End Giving
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As the year-end giving season approaches, online donations are more important than ever. Here are three important steps you can take now to ensure successful year-end giving programs.
Prepare for Giving Tuesday Now
This year, Giving Tuesday is on December 1, 2020. Make sure that your Giving Tuesday donation forms reflect your organization’s messaging, including the impact that the funds will make. In the United States, plan and schedule your outreach well in advance so your team can enjoy the Thanksgiving holiday.
Text-to-Give Donations
Make 2020 the year that you support text-to-give (TTG) donations! TTG is a valuable fundraising tool for all kinds of campaigns, including Giving Tuesday and year-end giving. Contact us at Support@doubleknot.com to learn about add text-to-give donations to your Doubleknot subscription.
Ask for Donations with Every Online Purchase
Doubleknot makes it easy to ask for a charitable donation right before making payment for any online purchase. Some organizations have generated many thousands of dollars with the integrated donation request! If you already use an integrated donation request, make sure it’s updated for year-end giving.
Tribute Donations
Tribute donations are driven by the donor’s desire to honor someone by giving to a cause that they care about. As a result, a tribute donation may be the donor’s first interaction with your organization. In addition to a personalized acknowledgment, offer first-time donors a discount, or a special invitation to an event, or anything else that helps the donor build their own relationship with your organization.
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REMINDER: Vantiv and Authorize.net Will Not Be Supported After November 30, 2020
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On November 30, 2020, Doubleknot will end support for the Vantiv and Authorize.net payment processing platforms. To provide better service, we support Togetherpay, powered by Stripe, which offers a range of benefits that include:
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Better protection of credit card data, especially for recurring donations and automatic membership renewals
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Built-in credit card updater services so stored expiration dates and account numbers are always up to date
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Industry-leading AI-based fraud protection
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Automatic reconciliation of deposits
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Our customer support team has been reaching out directly to organizations who will be impacted by this change. For more information or to arrange a switch, contact Kevin Kurk, Solutions Manager, at 716.691.2800 x315 or KKurk@doubleknot.com.
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