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Eliminate steps to complete a donation, best ways to share information about online events, and generate cash with Doubleknot gift cards


April 27, 2020

Scheduled Maintenance on www.doubleknot.com

VIDEO: Reopening Safely with Timed Ticketing and Capacity Control

HOW TO: Gift Cards and Refunds Administration


Scheduled maintenance 5/11/2020

At 11:55 PM Eastern time (8:55 PM Pacific) on Monday, May 11, the www.doubleknot.com web site will undergo scheduled maintenance. We expect the maintenance period to last no longer than 30 minutes.

Access to your organization’s Doubleknot pages for your web site visitors will not be affected.

If you need to perform administrative tasks during the scheduled maintenance, you can always bypass the public web site and:

Please contact us at Support@doubleknot.com with any questions or concerns.


Video of timed-entry ticketing webinar

Around the country, organizations are eager to bring back staff, safely open their doors, serve their communities, and generate much-needed revenue as soon as shelter-in-place and other restrictions are lifted. If you missed our webinar on using Doubleknot to support safer practices like timed-entry ticketing or if you want to refresh your knowledge, click here to watch the video (or click Training Videos on the top of any Doubleknot page).  


Refunds and gift cards documentation

Doubleknot has streamlined all the steps required to issue refunds to gift cards, and to apply the gift card amount to the original payment method at the customer’s request. The following documents are available:

Doubleknot LLC
1300 Sixth Ave, Suite 100 | Columbus, GA | 31901
Phone (888) 839-8150 | Fax (408) 741-1000 | support@doubleknot.com
© 2016-2022 Doubleknot LLC. All rights reserved.

 

Doubleknot, LLC
20665 Fourth Street, Suite 103 | Saratoga, CA | 95070
Phone (408) 971-9120 | Fax (408) 741-1000 | Doubleknot@doubleknot.com
© 2016 Doubleknot, LLC All rights reserved.