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January 6, 2020
To help start the year off right, we’re offering a series of six webinars on important Doubleknot administration topics. Whether you need to train new staff, refresh your skills, or learn to use new features, these webinars will get your entire team up to speed on using Doubleknot to streamline processes, increase participation, and boost revenue.
Topics include setting up financial accounts, configuring calendar activity events, understanding registrant types, using registrant attributes, working with waitlists, and testing events.
Date: January 28, 2020
Time: 2 PM Eastern / 11 AM Pacific
Topics include using event forms, billing reminders. cancelling registrations and issuing refunds, and posting payments and adjustments to a registration.
Date: January 30, 2020
Time: 2 PM Eastern / 11 AM Pacific
Topics include copying events, copying and moving registration forms, moving registrations from one event to another, setting up event categories, understanding event reports and using Communications Center.
Date: February 4, 2020
Time: 2 PM Eastern / 11 AM Pacific
Topics include setting up online donations; displaying a donation request at every checkout; creating custom donation acknowledgement letters, and understanding Doubleknot reporting in more depth.
Date: February 6, 2020
Time: 2 PM Eastern / 11 AM Pacific
Topics include creating and managing gift cards; using Sales Station for event check-in, payments and donations; and using Sales Station in the back office to speed and simplify customer service and offline payments.
Date: February 11, 2020
Time: 2 PM Eastern / 11 AM Pacific
Topics include discounts and promotions, price groups, and payment schedules.
Date: February 13, 2020
Time: 2 PM Eastern / 11 AM Pacific
When you email us with questions or issues, we want to get you an answer as quickly as possible. If you include all the information we need in your first request, we can start investigating right away. The more information you give us, the faster we can help you. So, if you’re reporting an issue, please be sure to include:
- Your name and contact information
- Your organization
- Your logon ID
- Where the issue occurs (for example, if the issue is in Event Management, please give us the name of the event, program, program session or facility and the sub-org where the event is located)
- Whether the issue occurs when you’re logged on or not logged on
- A step-by-step explanation of how to reproduce the issue (if you can, please include a video or a screen shot)
- Your operating system (e.g., Windows 10, OSX Catalina, etc.) and the browser you’re using (Internet Explorer, Chrome or Firefox).
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